Shipping Policy

Effective Date: August 6, 2026

1. Introduction

At KLASSY WELLNESS PRIVATE LIMITED, we are committed to delivering your sporting goods, fitness equipment, wellness products, and related accessories in a timely and secure manner. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and other important information regarding product delivery.

By placing an order through our website, you agree to the terms of this Shipping Policy.

2. Company Information

Company Name: KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Contact Number: +91 8796153012

3. Order Processing

  • Orders are processed after successful payment confirmation.
  • Most orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, order processing may take longer than usual.

4. Shipping Locations

We currently ship products across eligible locations within India.

At present, we do not offer international shipping unless specifically mentioned on our website.

If delivery is unavailable to your location, we will notify you and process a refund where applicable.

5. Delivery Timeline

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities and Towns: 3–7 business days
  • Remote or Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

6. Shipping Charges

  • Shipping charges, if applicable, will be displayed during the checkout process before payment.
  • Promotional offers such as free shipping may be available on selected products or minimum order values.
  • Any applicable shipping charges are non-refundable unless the return is due to our error.

7. Order Tracking

Once your order has been shipped, you will receive shipment confirmation through your registered email address or mobile number.

Where available, tracking details will be provided so you can monitor the status of your shipment.

8. Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect shipping address
  • Customer unavailability
  • Failure to respond to delivery attempts

the shipment may be returned to us. Additional shipping charges may apply for re-delivery.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.
  • Ensuring someone is available to receive the package.
  • Verifying the package condition before accepting delivery.
  • Incorrect or incomplete address information may result in delivery delays or additional charges.

10. Damaged or Missing Shipments

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if the damage is significant.
  • Contact our customer support within 48 hours of delivery.
  • Provide your order number and photographs of the package and product, if applicable.

We will investigate the issue and provide an appropriate resolution, including replacement or refund where applicable.

11. Delayed Deliveries

While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier service disruptions
  • Force majeure events

KLASSY WELLNESS PRIVATE LIMITED shall not be held liable for delays caused by such events.

12. Undeliverable Orders

Orders returned to us due to incorrect address details, repeated delivery failures, or refusal to accept delivery may be cancelled.

Refunds for such orders, if applicable, may exclude shipping or handling charges already incurred.

13. Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, regulations, or courier limitations.

We reserve the right to refuse shipment to locations where delivery is not feasible or permitted.

14. Policy Updates

KLASSY WELLNESS PRIVATE LIMITED reserves the right to amend or update this Shipping Policy at any time.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact:

KLASSY WELLNESS PRIVATE LIMITED

Address:
Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Phone: +91 8796153012