Refund & Return Policy

Effective Date: August 6, 2026

1. Introduction

At KLASSY WELLNESS PRIVATE LIMITED, customer satisfaction is our priority. We strive to provide high-quality sporting goods, fitness equipment, wellness products, and related accessories. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Company Information

Company Name: KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Contact Number: +91 8796153012

3. Return Eligibility

Customers may request a return if:

  • The product is damaged during transit.
  • The product received is incorrect or different from the order placed.
  • The product has a manufacturing defect.
  • The return request is submitted within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition.
  • All original packaging, labels, manuals, accessories, and invoices are included.

Returns that do not meet these conditions may not be accepted.

4. Non-Returnable Items

The following products are generally not eligible for return or refund unless received damaged or defective:

  • Products showing signs of use or misuse.
  • Products damaged due to improper handling after delivery.
  • Products returned without original packaging or accessories.
  • Items marked as non-returnable or final sale at the time of purchase.
  • Gift cards, promotional items, or complimentary products.
  • Products damaged due to normal wear and tear.

5. Return Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide your order number, product details, and the reason for the return.
  3. If applicable, include clear photographs of the product showing the issue.
  4. Once your request is reviewed and approved, return instructions will be shared.
  5. After the returned product is received and inspected, we will notify you of the outcome.

Products returned without prior authorization may not be accepted.

6. Replacement Policy

Eligible products may be replaced if:

  • The item is damaged during shipping.
  • A manufacturing defect is confirmed.
  • An incorrect product was delivered.

Replacement requests are subject to product availability. If the requested product is unavailable, an appropriate refund may be processed.

7. Refund Policy

Approved refunds will be processed after the returned product has been received and successfully inspected.

Refunds will be issued:

  • To the original payment method used during purchase.
  • Only for eligible returned products.
  • After applicable deductions, if any, as permitted by law or our policies.

Refunds will not be issued for products that fail inspection or do not satisfy the return eligibility requirements.

8. Refund Processing Time

Once a refund is approved:

  • Refunds are typically initiated within 5–7 business days.
  • The time taken for the amount to reflect in your account depends on your bank, card issuer, or payment service provider.
  • Delays caused by financial institutions are beyond our control.

9. Cancellation Before Shipment

Orders may be cancelled before they are dispatched.

If an order is successfully cancelled before shipment:

  • The full eligible amount will be refunded to the original payment method.
  • Refund processing will begin after cancellation confirmation.

10. Cancellation After Shipment

Orders that have already been dispatched generally cannot be cancelled.

Customers may request a return after delivery if the product qualifies under this Refund & Return Policy.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide photographs showing the issue.
  • Retain the original packaging until the claim is resolved.

Upon verification, we will arrange a replacement or refund, as applicable.

12. Return Shipping

If the return is approved due to:

  • A damaged product,
  • A defective product, or
  • An incorrect shipment,

the return shipping cost may be borne by KLASSY WELLNESS PRIVATE LIMITED.

For returns due to reasons other than our error, customers may be responsible for return shipping charges.

13. Refusal of Returns

We reserve the right to refuse returns if:

  • The product has been used, altered, or damaged after delivery.
  • The return request is made outside the eligible return period.
  • Original packaging or essential accessories are missing.
  • The returned product does not match the original order.

14. Policy Updates

KLASSY WELLNESS PRIVATE LIMITED reserves the right to modify or update this Refund & Return Policy at any time.

Any revisions will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

15. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

KLASSY WELLNESS PRIVATE LIMITED

Address:
Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Phone: +91 8796153012