Privacy Policy

Effective Date: August 6, 2026

1. Introduction

Welcome to KLASSY WELLNESS PRIVATE LIMITED. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, create an account, place an order, or otherwise interact with our sporting goods and wellness products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Company Information

Company Name: KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Contact Number: +91 8796153012

3. Information We Collect

We may collect certain information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

3.1 Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Contact number

  • Billing address

  • Shipping address

  • Account login details

  • Order details

  • Transaction details

  • Customer support communications

  • Information voluntarily provided through forms or other website interactions

3.2 Payment Information

Payments may be processed through secure third-party payment gateways.

We do not intentionally store complete payment card details, banking credentials, or other sensitive payment information on our own servers. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

3.3 Technical Information

When you access or use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage information

  • Pages visited

  • Date and time of access

  • Referring website or source

  • Cookies and similar technologies

4. How We Use Your Information

We may use the information we collect for the following purposes:

  • Processing, confirming, and delivering orders

  • Managing customer accounts

  • Providing customer support

  • Responding to enquiries and requests

  • Communicating order updates and service-related information

  • Processing payments securely

  • Improving website functionality and user experience

  • Understanding website usage and improving our products and services

  • Preventing fraudulent or unauthorized transactions

  • Maintaining website and transaction security

  • Sending promotional or marketing communications where you have provided the required consent

  • Maintaining appropriate business and transaction records

  • Complying with applicable legal, regulatory, tax, and governmental requirements

  • Protecting our rights, property, customers, and website

5. Legal Basis for Processing Information

Where applicable, we process personal information based on one or more of the following grounds:

  • Your consent

  • The necessity to perform or fulfill a transaction or service requested by you

  • Compliance with applicable legal or regulatory obligations

  • Legitimate business purposes, where permitted by applicable law

  • Prevention, detection, and investigation of fraud, misuse, or security incidents

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and limitations.

6. Sharing of Information

KLASSY WELLNESS PRIVATE LIMITED does not sell, rent, or trade customer personal information.

We may share personal information with trusted third parties where reasonably necessary to provide our services or fulfill the purposes described in this Privacy Policy.

These third parties may include:

  • Payment processors and payment gateway providers

  • Courier, logistics, and delivery service providers

  • Website hosting and infrastructure providers

  • Technology and technical support providers

  • Fraud prevention and security service providers

  • Customer support or communication service providers

  • Professional advisers, where necessary

  • Government authorities, regulators, courts, law enforcement agencies, or other parties where required or permitted by applicable law

Third-party service providers are expected to handle information appropriately and maintain reasonable confidentiality and security measures.

7. Data Security

We implement reasonable technical, administrative, and organizational security measures designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Data loss

  • Misuse

  • Alteration

  • Destruction

  • Security incidents

However, no method of electronic transmission, website operation, or data storage is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

  • Remember user preferences

  • Maintain account or session functionality

  • Improve website performance

  • Understand website traffic and usage

  • Analyze how visitors interact with our website

  • Provide relevant services and content

  • Improve our products and services

You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not operated or controlled by KLASSY WELLNESS PRIVATE LIMITED.

We encourage you to review the privacy policies and terms applicable to any third-party website or service that you access.

10. User Rights

Subject to applicable law and any applicable limitations, you may have the right to:

  • Request access to personal information held about you

  • Request correction or updating of inaccurate information

  • Request deletion of personal information where legally applicable

  • Withdraw consent for processing where processing is based on consent

  • Opt out of promotional or marketing communications

  • Raise concerns regarding the handling or processing of your personal information

  • Request information about the processing of your personal information

To exercise any applicable rights, you may contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your personal information from unauthorized access.

11. Marketing Communications

Where permitted by applicable law and where you have provided the required consent, we may send you promotional communications about our products, services, offers, or updates.

You may withdraw your consent or opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.

Please note that even if you opt out of promotional communications, we may continue to send necessary service-related communications, such as order confirmations, shipping updates, account notifications, and other transactional messages.

12. Children’s Privacy

Our website and services are not intended for individuals below the applicable legal age.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection was not appropriate, we will take reasonable steps to delete or remove such information, subject to applicable legal requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and maintain records of transactions

  • Provide products and services

  • Provide customer support

  • Maintain business and accounting records

  • Comply with applicable legal and regulatory requirements

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and protect our legal rights

When personal information is no longer required for the applicable purposes or legal requirements, we may securely delete, anonymize, or otherwise dispose of the information in accordance with applicable law and our internal practices.

14. Data Transfers and Service Providers

Some of our service providers or technology partners may process information from locations outside your state or country.

Where personal information is transferred or processed by third-party service providers, we take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate security measures.

15. Grievance Redressal and Grievance Officer

In accordance with applicable laws and regulations, KLASSY WELLNESS PRIVATE LIMITED has designated a Grievance Officer to address concerns, complaints, or grievances relating to the processing, handling, or protection of personal information and the services provided through our website.

If you have any concerns regarding your personal information, privacy practices, or the handling of your data, you may contact our Grievance Officer using the details below.

Grievance Officer Details

Name: Amit Kumar

Designation: Grievance Officer

Company: KLASSY WELLNESS PRIVATE LIMITED

Registered Office Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: grievance@klassywellnesssports.com

Phone: +91 8796153012

Grievance Redressal Process

Users may submit a grievance or privacy-related complaint by contacting the Grievance Officer through the email address or contact details provided above.

When submitting a grievance, users are encouraged to provide sufficient information to help us identify and investigate the matter, such as:

  • Full name

  • Registered email address or contact number

  • Order or transaction reference, where applicable

  • Description of the complaint or concern

  • Relevant supporting information or documents, where applicable

We will review and address grievances in accordance with applicable laws and regulatory requirements.

For privacy and security reasons, we may request reasonable information to verify the identity of the person submitting the grievance before providing information or taking action on a request involving personal data.

16. Changes to This Privacy Policy

KLASSY WELLNESS PRIVATE LIMITED reserves the right to update, modify, or amend this Privacy Policy from time to time.

Any changes will be published on this page along with the revised effective date.

We encourage users to periodically review this Privacy Policy to remain informed about how we collect, use, store, and protect personal information.

Your continued use of the website after an updated Privacy Policy has been published may be subject to the revised policy, to the extent permitted by applicable law.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

KLASSY WELLNESS PRIVATE LIMITED

Registered Office Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Phone: +91 8796153012

Grievance Officer

Name: Amit Kumar

Designation: Grievance Officer

Email: grievance@klassywellnesssports.com

Phone: +91 8796153012

Address:
Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Last Updated: August 6, 2026