Cancellation Policy

Effective Date: August 6, 2026

1. Introduction

At KLASSY WELLNESS PRIVATE LIMITED, we understand that customers may occasionally need to cancel their orders. This Cancellation Policy explains the conditions, procedures, and timelines for cancelling orders placed through our website.

We aim to make the cancellation process simple, transparent, and convenient for our customers.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Company Information

Company Name: KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Contact Number: +91 8796153012

3. Order Cancellation Before Shipment

Customers may request cancellation of their orders before the products are dispatched.

  • Cancellation requests must be submitted before the order is shipped.
  • Customers should contact our support team using their registered email address or phone number.
  • Customers must provide their order number and relevant order details.
  • Once the cancellation request is received, our team will verify the order status.
  • If the order has not been dispatched, we will proceed with the cancellation.

Cancellation requests are subject to order status and verification.

4. Order Cancellation After Shipment

Once an order has been dispatched from our warehouse or handed over to the delivery partner, cancellation may no longer be possible.

In such cases:

  • Customers may not be able to cancel the shipment while it is in transit.
  • Customers may contact our support team for assistance.
  • After delivery, customers may request a return if the product meets the eligibility requirements outlined in our Refund & Return Policy.

Applicable return shipping charges will be handled according to our Refund & Return Policy.

5. Cancellation Process

To request an order cancellation, customers should follow these steps:

  1. Contact our customer support team as soon as possible.
  2. Provide your order number and registered contact details.
  3. Clearly mention that you wish to cancel your order.
  4. Our team will verify whether the order has already been dispatched.
  5. If the order is eligible for cancellation, we will confirm the cancellation through your registered email address or phone number.

Please note that submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is confirmed only after verification by our team.

6. Refund for Cancelled Orders

If an order is successfully cancelled before shipment and payment has already been received:

  • The eligible refund amount will be returned to the original payment method.
  • Refund processing will begin after the cancellation is confirmed.
  • Any applicable deductions, where permitted by law and this policy, will be communicated to the customer.

No cancellation charges will be applied to successfully cancelled orders before shipment unless otherwise communicated and permitted by applicable law.

7. Refund Processing Time

Once the cancellation is approved, the refund will generally be initiated within 3–5 business days.

The time required for the refunded amount to appear in the customer’s bank account, card account, or payment account may vary depending on the bank, payment gateway, card issuer, or financial institution.

Any additional processing delays caused by financial institutions are beyond our reasonable control.

8. Cancellation by KLASSY WELLNESS PRIVATE LIMITED

We reserve the right to cancel an order under certain circumstances, including but not limited to:

  • The ordered product is unavailable or out of stock.
  • Incorrect pricing or product information is displayed on the website.
  • Incomplete or inaccurate customer information is provided.
  • Payment verification or processing issues occur.
  • The order appears to be fraudulent or unauthorized.
  • Delivery to the provided address is not possible.
  • Other unforeseen circumstances prevent us from fulfilling the order.

If an order is cancelled by us after payment has been received, the eligible amount will generally be refunded to the original payment method.

Customers will be notified of the cancellation through their registered contact details.

9. Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery (COD):

  • Customers may request cancellation before the order is dispatched.
  • Once the order has been dispatched, cancellation may no longer be possible.
  • If a COD order is successfully cancelled before shipment, no payment refund is required because no payment has been collected.

Repeated refusal of COD deliveries or intentional failure to accept shipments may affect the customer’s ability to place future orders.

10. Duplicate Orders

If a customer accidentally places the same order more than once, they should contact our support team immediately.

We will review the duplicate orders and attempt to cancel the additional order if it has not yet been dispatched.

If the duplicate order has already been shipped, the customer may need to follow the applicable return procedure.

11. Changes to Orders

If you wish to change your order details, such as the product, quantity, or shipping address, please contact our support team as soon as possible.

Order modifications are subject to availability and processing status.

Once an order has been dispatched, changes may no longer be possible.

12. Cancellation Exceptions

Cancellation requests may not be accepted in the following situations:

  • The order has already been dispatched.
  • The shipment is already in transit with the delivery partner.
  • The order has already been delivered.
  • The cancellation request is received after the order has entered the final dispatch process.

For delivered orders, customers may refer to our Refund & Return Policy for applicable return and refund options.

13. Policy Updates

KLASSY WELLNESS PRIVATE LIMITED reserves the right to modify, amend, or update this Cancellation Policy at any time.

Any changes will become effective immediately upon publication on this page, unless otherwise stated.

Customers are encouraged to review this policy periodically to stay informed about our current cancellation terms and conditions.

14. Contact Us

If you have any questions or need assistance with cancelling an order, please contact us:

KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Phone: +91 8796153012

Customer Support

For faster assistance, please include your order number, registered email address or phone number, and relevant order details when contacting us regarding a cancellation request.