Refund & Return Policy

Effective Date: August 6, 2026

1. Introduction

At KLASSY WELLNESS PRIVATE LIMITED, customer satisfaction is our priority. We strive to provide high-quality sporting goods, fitness equipment, wellness products, and related accessories. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, replacements, refunds, and order cancellations may be requested.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Company Information

Company Name: KLASSY WELLNESS PRIVATE LIMITED

Registered Address:

Fourth Floor, Office No. 411
Amba Tower, Plot No. 2, Community Center
D.C. Chowk, Rohini Sector 9
New Delhi, North West Delhi, Delhi – 110085

Email: info@klassywellnesssports.com

Contact Number: +91 8796153012

3. Return Eligibility

Customers may request a return if:

The product is damaged during transit.
The product received is incorrect or different from the order placed.
The product has a confirmed manufacturing defect.
The return request is submitted within 7 days of delivery.
The product is unused, unwashed, and in its original condition.
All original packaging, labels, manuals, accessories, and invoices are included.

Returns that do not meet these conditions may not be accepted.

4. Non-Returnable Items

The following products are generally not eligible for return or refund unless they are received damaged, defective, or incorrect:

Products showing signs of use or misuse.
Products damaged due to improper handling after delivery.
Products returned without original packaging or accessories.
Items specifically marked as non-returnable or final sale at the time of purchase.
Gift cards, promotional items, or complimentary products.
Products damaged due to normal wear and tear.
Products that have been altered, modified, or tampered with after delivery.

5. Return Process

To initiate a return:

Contact our customer support within 7 days of receiving your order.
Provide your order number, product details, and reason for the return.
Where applicable, provide clear photographs or videos showing the product or issue.
Our team will review the request and determine whether the product qualifies for return.
If the return is approved, we will provide return instructions and, where applicable, arrange the return shipment.
The product should be securely packed with all original packaging, accessories, labels, and documentation.
Once the returned product is received, it will be inspected.
After successful inspection and approval, a replacement or refund will be processed as applicable.

Products returned without prior authorization may not be accepted.

6. Replacement Policy

Eligible products may be replaced if:

The item was damaged during shipping.
A manufacturing defect is confirmed.
An incorrect product was delivered.

Replacement requests are subject to product availability.

If the same product is unavailable, KLASSY WELLNESS PRIVATE LIMITED may provide an appropriate refund instead of a replacement.

7. Refund Policy

Approved refunds will be processed after the returned product has been received and successfully inspected.

Refunds will generally be issued:

To the original payment method used for the purchase.
Only for products that qualify under this policy.
After applicable deductions, if any, as permitted by applicable law or this policy.

Refunds will not be issued for products that fail inspection or do not satisfy the applicable return requirements.

Where a return is approved because of a damaged, defective, or incorrect product supplied by us, eligible return shipping charges will not be deducted from the customer’s refund.

For returns requested for reasons unrelated to a defect, damage, or error by us, applicable return shipping charges may be borne by the customer.

8. Refund Processing Time

Once a refund has been approved, the refund will generally be initiated within 3–5 business days.

The time required for the refunded amount to appear in the customer’s bank account, card account, or payment account may vary depending on the customer’s bank, card issuer, payment gateway, or other financial institution.

Any additional delay caused by banks, payment processors, or financial institutions is beyond our reasonable control.

9. Cancellation Before Shipment

Orders may be cancelled before they are dispatched.

If an order is successfully cancelled before shipment:

The eligible amount will be refunded to the original payment method.
Refund processing will begin after cancellation is confirmed.
The refund will generally be initiated within 3–5 business days.

Once an order has been dispatched, cancellation may no longer be possible.

10. Cancellation After Shipment

Orders that have already been dispatched generally cannot be cancelled.

Customers may request a return after delivery if the product qualifies under this Refund & Return Policy.

Any applicable return shipping charges will be handled in accordance with the Return Shipping Charges section of this policy.

11. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery.
Provide your order number and relevant product details.
Provide clear photographs or videos showing the issue where requested.
Retain the original product packaging and accessories until the claim is resolved.

After verification, we may arrange a replacement or refund, as applicable.

For products damaged during transit, customers are advised to notify us as soon as possible so that the issue can be investigated with the relevant delivery partner.

12. Return Shipping Charges

Return shipping charges depend on the reason for the return.

12.1 Damaged, Defective, or Incorrect Products

If the return is approved because:

The product was damaged during transit;
The product has a manufacturing defect; or
The wrong product was delivered,

KLASSY WELLNESS PRIVATE LIMITED will bear the applicable return shipping charges, subject to verification and approval of the return request.

Customers should follow the return instructions provided by our support team and should not independently ship products to us without prior approval.

12.2 Customer-Initiated Returns

If a return is requested for reasons unrelated to a defect, damage, or error by KLASSY WELLNESS PRIVATE LIMITED, such as a change of mind or ordering the wrong product, the customer may be responsible for the applicable return shipping charges.

Where applicable, the return shipping cost will be communicated to the customer before the return is processed.

Any applicable return shipping charges may be deducted from the eligible refund amount or otherwise payable by the customer, as communicated at the time of return approval.

12.3 Failed Delivery or Incorrect Address

If an order is returned because of an incorrect or incomplete shipping address provided by the customer, repeated delivery failure, refusal to accept the shipment, or other circumstances attributable to the customer, applicable shipping or return-to-origin charges may be deducted from the refund, where permitted by applicable law.

13. Inspection of Returned Products

All returned products are subject to inspection after receipt.

The inspection may verify:

Product condition
Manufacturing defects
Signs of use or misuse
Original packaging
Product accessories
Labels and tags
Product authenticity and order details
Whether the returned product corresponds to the original order

A refund or replacement will be processed only after the return is approved following inspection.

14. Refusal of Returns

We reserve the right to refuse a return or refund if:

The product has been used, altered, modified, or damaged after delivery.
The return request is submitted outside the eligible return period.
Original packaging, accessories, labels, or required documentation are missing.
The product does not match the original order.
The product shows signs of misuse or abnormal wear and tear.
The product was damaged due to improper handling by the customer.
The return does not meet the conditions specified in this policy.

If a return is rejected following inspection, we may communicate the reason for rejection to the customer.

15. Refund Method

Approved refunds will generally be processed through the original payment method used to place the order.

Depending on the payment method, banking system, payment gateway, or other applicable circumstances, an alternative refund method may be offered where appropriate.

Customers are responsible for providing accurate payment or account information where such information is required for processing a refund.

16. Refund for Promotional Offers or Discounts

If a product was purchased using a promotional offer, discount, coupon, or other special pricing arrangement, the refund amount may be calculated based on the actual amount paid for the eligible product.

Where an order-level discount or promotional benefit was applied, the refund may be adjusted accordingly, subject to the applicable terms of the promotion and applicable law.

17. Order Cancellation by the Company

In certain circumstances, KLASSY WELLNESS PRIVATE LIMITED may cancel an order, including where:

The product is unavailable or out of stock.
There is an apparent pricing or listing error.
The order information is incomplete or inaccurate.
A payment issue prevents successful processing.
The order appears fraudulent or unauthorized.
Delivery to the provided location is not possible.
Other circumstances prevent us from fulfilling the order.

If we cancel an order after payment has been received, the eligible amount will generally be refunded to the original payment method.

18. Return and Refund Exceptions

Certain products may have specific return, replacement, or refund conditions because of their nature, hygiene requirements, packaging, usage, or other product-specific considerations.

Where a product has specific return conditions, those conditions may be displayed on the relevant product page or communicated to the customer before or at the time of purchase.

19. Policy Updates

KLASSY WELLNESS PRIVATE LIMITED reserves the right to modify, amend, or update this Refund & Return Policy from time to time.

Any revisions will become effective upon publication on this page, unless otherwise stated.

Customers are encouraged to review this policy periodically to remain informed about the current return, replacement, cancellation, and refund terms.

20. Contact Us

For any questions or requests regarding returns, replacements, cancellations, or refunds, please contact us:

KLASSY WELLNESS PRIVATE LIMITED

Address: